In any interpersonal relationship the ability to clearly and accurately communicate is a necessary skill. When one gets into collaborative projects like theater the need for those skills increases exponentially. There is a degree to which everyone in a theatrical production must rely on and lean on everyone else in order for the whole to work. When any one individual does not live up to their end of the communicative deal the whole process can unravel.
I recently assisted a designer whose communication skills were insufficient at best. She would ask, for example, if something was possible, “Is it possible to print out the lighting cues?” and would get a response to her question, “Yes it is possible.” This is a different question than “Please print out the cues.” One day she threw a temper tantrum about how “nothing I ask for gets done. I have been asking for a cue printout for WEEKS.” Upon checking with with the electrician it was confirmed that in fact not once had the actual words “Print the Cue list” been said.
While this might sound like a minor issue it points to a much larger complex of issues. No one is a mind reader. As such it is only possible to know what is actually said. Working in theater, and lighting specifically, it becomes necessary to be precise with language when any given note may well cost hundreds to thousands of dollars in labor, parts, and so forth. Those carrying out the note need to be certain with regards to what exactly is wanted. Ambiguous requests, or requests for something other than what one wants, will only create conflict and confusion down the line.
Systems have been developed over years to allow for the precise giving of notes from a designer to an electrician such that exactly what is desired gets achieved. The precise type, placement, color, method of control, and so forth can all be described in exact detail so as to avoid any confusion. Part of why this system works is that it leaves nothing ambiguous. Because there is no ambiguity there is no room for misinterpretation.
Ambiguity and miscommunication do happen. But having a system that keeps information flowing without recourse to interpretive wizardry, or decoding efforts worthy of the greatest CIA Kremlinologists, allows for a minimum of miscommunication. One need not resort to temper tantrums over things never asked because everyone is speaking the same language and the same dialect of that language.
Asking for what one wants is the bedrock of good communication and, sadly, something far too many people lack. The equation is simple: use words to accurately describe what it is you would like to communicate. In far too many situations people are unable, or unwilling, to do this.
One factor I have found that contributes to poor communication are feelings of insecurity. Especially in the arts it seems that those who are unclear are also those who are uncertain in their ability or place. As such they use unclear communication as a way of shirking responsibility. If something goes wrong it is not their fault, but the fault of the person who misunderstood them.
While all this may explain why such things occur it does not get at the root problem. Poor communication and smokescreen tactics like tantrums will never compensate for hard work, diligence and competency. WIllful ignorance of how things are done does not absolve one of being unable to work in their chosen field.
Contrasting my recent disaster of a communicator with a designer I assisted a while ago is the difference between night and day. Working for Don Holder and Karen Spahn was a smooth and fluid experience. Notes and ideas were communicated effortlessly because they would follow the one rule of communication: say what you mean. Leaving aside their generally calm and easy going manner, the process was easy because there were no linguistic hurdles, there were only lighting problems.
By communicating clearly and directly they kept the focus on the lighting. Their energy could be fully devoted to the work in front of them on stage since they were not needlessly expending it in frustrated wonder at why no one could read their mind. There was no need for the Kremlinologist. They simply and clearly expressed what was needed and saw the notes carried out to the best of the ability of their crew.
Such a simple thing really. But then it is often the simple things that can trip you up if you are not aware.
Tags: business, communication, language, relationships, work
I found your blog while I was doing research about lighting design, but your post about failing to communicate applied to my situation at work. Thanks so much for this.